Reference

How we handle your privacy

When you open your account, we show the policy that covers the data we collect, the cookies we use, and the checks that protect your login.

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Data use, retention, and lawful access

modal777link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to manage access, answer questions, and keep records accurate: name or alias, email, phone number, device signals, and login history. When you use DANA, OVO, GoPay, or QRIS, the related payment references are stored for reconciliation, dispute handling, and the retention

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period that applies to your case. We do not keep data longer than needed for those purposes, and we limit internal access to staff who handle account checks or privacy requests. If local law requires us to keep a record, we keep it for that duty
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only. If you ask us to correct, export, or remove data, we first confirm the account and then process what the law allows. This page also explains how we handle cookies, session files, and contact messages.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where to send privacy requests

For privacy questions, we route you to contact paths that stay linked to your account, so your request does not get lost in a general inbox. If you send a correction, export, or removal message, we may ask for a match on your email, phone number, or recent login before we act. That keeps the request tied to the right record and lets us answer in a clear order.

Team online

Email

Write to [email protected] from the email on your account. We handle privacy mail daily from 09:00-21:00 WIB, and we use that thread to confirm corrections, exports, or removal requests.

Live chat

Open live chat from your account page if you need a quicker check. We ask for account confirmation first, then we continue with the privacy topic without moving you across teams.

Request form

Use the in-account request form when you want a structured record of what you asked for. It helps us trace the request by date, account ID, and the data you want changed.

HANDLING RULES

How we handle data, cookies, and access

We store account details in restricted systems, use cookies for session control, and keep login traces only as long as needed for safety checks and dispute handling.

Account data

We keep your email, phone number, and account history to manage access and support.

Cookies

We use cookies and similar tools to keep you signed in, remember session choices, and detect unusual logins.

Login safety

When a login comes from a new phone or browser, we may ask for a code or another check before…

Retention

We hold records only for the time needed for service, dispute handling, fraud checks, and legal duties.

Changes

If your email, phone number, or device changes, send the update from the registered contact path so we can match…

Access request

To ask what we store, what we can correct, or what we can delete, send a privacy request from support…

Privacy questions we hear most

These questions cover the parts of the policy you are most likely to check before you continue. We explain what we collect, how we use cookies, when we keep records, and what happens when you ask for correction or removal. If local law limits a request, we will say so plainly and tell you what we can still do through your account path.

We collect the details needed to run access and support: name or alias, contact data, device signals, login history, and any message you send to us. We do not ask for more than the request needs.

Cookies help us keep you signed in, remember session settings, and spot unusual access. If you clear them, the next visit may ask for another device check before we restore the session.

We keep records only for service, dispute handling, fraud checks, and legal duties. Once those reasons end, we delete or anonymise information that no longer needs to stay linked to your account.

Yes. Send the update through your registered contact path, and we will compare it with the account record before changing what we can. If a law requires us to keep an older record, we will say so.

Use the privacy contact path and ask for an export. We may need to confirm your login history or a matching email before we send anything, and we will only include what the law allows.

Tell us which part you want removed, and we will check whether the request can be completed under local law. Some records must stay for security or legal reasons, but we will remove what we are allowed to remove.

Use email, live chat, or the request form on your account page. We use those channels to verify the request, log the case, and answer it in order.

How we handle your privacy

Where to send privacy requests

Email

Live chat

Request form

How we handle data, cookies, and access

Account data

Cookies

Login safety

Retention

Changes

Access request

Privacy questions we hear most

01 What data do you collect from my account?

02 Why do you use cookies on the site?

03 How long do you keep my data?

04 Can I ask you to correct my details?

05 How do I request a copy of my data?

06 What if I want some data removed?

07 Who do I contact if I need privacy help?

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