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Legal Terms That Shape Your Account

We keep this page focused on who may access the site, how account data is used, and how you can ask for changes before you open anything.

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REQUEST CHANNELS

How to Reach Us About Legal

We keep legal requests on three direct paths so you do not have to guess where to send them. Use in-app chat for a fast answer, email for document-heavy requests, or the web form if you want a record of your message. Our team handles these requests daily from 09:00 to 21:00 WIB, and account changes are checked against the name and contact details on file before we act.

Team online

In-app chat

Open chat from Profile > Help > Legal Request, then send the change you want, the reason, and the account email. We use that path for correction, access, and closure requests that need a quick first reply.

Email request

Use our legal mailbox when you need to attach an ID scan, a payment trace, or a written statement. We reply in the same thread so you can keep a clean record of the request and our action.

Web form

The form is the cleanest path when you want us to check data access, a profile update, or a removal request from desktop or phone. Submit once, then wait for the confirmation that lands in your inbox.

DATA AND ACCESS

How We Handle Your Requests

We keep this part practical: the data we store is tied to your account name, contact details, login history, and any payment trace linked to DANA, OVO, GoPay…

Data we keep

We keep only the records needed to manage your account, answer requests, and verify changes.

Cookies on device

Cookies help us remember your session, language choice, and whether you have already cleared a notice.

Account security

Use a private password, keep your phone lock on, and sign out after you finish on a shared device.

Retention rules

We keep request logs only for the period needed to process the case, meet record-keeping duties, or resolve a dispute.

Who to contact

For legal questions, use in-app chat, the email path, or the web form listed in the support section.

How to change data

If you need a correction, export, or deletion request, send one clear message and say which field should change.

Common Questions on Legal Access

These are the questions we hear most when someone checks our legal terms before opening an account. They cover access by region, how to ask for data copies or corrections, what happens to payment traces on DANA, OVO, GoPay, and QRIS, and which contact path is fastest. If your situation is not covered, send the same details through chat or email and we will answer against the record on file.

Access depends on local law and the status of your account. If your region permits it, you can open the site, check the terms that apply to you, and continue only after you accept them.

Yes. Send a request through chat, email, or the web form and include the account email you use. We will confirm identity first, then share the copy in the same channel we use to reply.

Tell us which field is wrong, what it should be, and why the change is needed. We check the record on file, then update it only when the request matches your verified account details.

Payment traces can stay linked to the account record when we need them for verification, dispute handling, or legal duty. We do not keep them longer than needed for that purpose.

We keep them only as long as the request needs to be processed and the related record must stay on file for audit or legal duty. After that, we check them for removal or archival.

Send a closure request from the support path, then follow the identity check we ask for. If any part of the account still has an unresolved record or legal hold, we will tell you what remains before action is taken.

In-app chat is usually the quickest for a short question, while email works better when you need to attach files. Use the web form if you want a written trail in one place.

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